Information for Tenants

Please view our main website for general information about your stay at Alsop Fields Apartments, including an online form for reporting maintenance.

This is your home information pack containing all the details and information about your property.

Home Information Pack

Broadband is provided by ASK4

Each tenant user account includes as standard the ASK4 100Mb/s package which is shared between all the personal devices being used at any one given time. Wi-Fi connection speeds of up to 50Mb/s are included but the speed achieved not only depends on your device but also how many other tenants are using Wi-Fi at the same time.

Read more details

Starting in July 2021, ASK4 will be upgrading their service as follows. This work will be complete by December 2021, so whilst most sites will see the work to increase the speed at the start of the academic year, they are only guaranteed from December 2021.

• Wired connection will be increasing from 100 Mb/s to 200 Mb/s
• Wireless connection will increasing from 50 Mb/s to 100 Mb/s
• 4Connect Plus included free, a saving of £25 and increased device allowance from 4 to 10. (4Connect Plus is a personal private network for each student which was previously an option for students to purchase direct from Ask4 at £25 per annum)

Please check for Covid-19 updates on our main student accommodation website

View our Cancellation Policy (PDF, opens in a new window)

West One Student Accommodation are committed to providing a good standard of accommodation and an excellent service, but in the very rare event of something going wrong please see our Complaints Procedure

West One Student Accommodation promotes positive relations between people and a culture of respect. Read our Equality & Diversity Policy